top of page

SHIPPING & RETURNS

Shipping Policy

At Aureliuz, we strive to ensure that your shopping experience is smooth and enjoyable. Below are the details regarding our shipping policy:

  1. Shipping Locations: We ship within Australia and internationally. Please ensure that you provide a valid shipping address at checkout.

  2. Processing Time: Orders are typically processed within 1-3 business days. You will receive an email confirmation with tracking information once your order has shipped.

  3. Shipping Rates:

    • Standard Shipping (Australia): $5.00 flat rate, free for orders over $100.

    • Express Shipping (Australia): $15.00.

    • International Shipping: Rates vary based on destination and will be calculated at checkout.

  4. Delivery Times: Estimated delivery times are as follows:

    • Standard Shipping: 2-7 business days (Australia).

    • Express Shipping: 1-3 business days (Australia).

    • International Shipping: 5-21 business days, depending on the destination.

  5. Delivery Issues: If you do not receive your order within the estimated delivery time, please contact our customer service team who will assist you in resolving any issues.

Return & Exchange Policy

At Aureliuz, we want you to be completely satisfied with your purchase. If you are not happy with your items, we accept returns as per the policy outlined below:

  1. Return Period: You have 30 days from the date of delivery to initiate a return.

  2. Eligibility for Returns: To be eligible for a return, items must be:

    • Unworn, unwashed, and in their original condition with tags attached.

    • Accompanied by a receipt or proof of purchase.

  3. Exclusions: Unfortunately, we cannot accept returns on sale items or gift cards.

  4. Return Process:

    • Contact our customer service team at [insert customer service email] to initiate a return.

    • We will provide you with a return authorization and instructions on how to return your item.

  5. Shipping Costs for Returns: The cost of returning the item is the responsibility of the customer. We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

  6. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

  7. Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item.

  8. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide a full refund or exchange for any defective merchandise.

Contact Us

If you have any questions regarding our shipping and returns policy, please feel free to contact our customer service team at customercare@aureliuz.com or visit our website for more information.

Note: This policy may be subject to changes in accordance with Australian Consumer Law. Please refer to the Australian Competition and Consumer Commission (ACCC) for more information on your rights as a consumer.

Thank you for shopping with Aureliuz!

bottom of page