STORE POLICY
Customer Care
Customer Service: We prioritize our customers and are here to assist you with any inquiries. Please contact our customer service team at customercare@aureliuz.com for help with orders, size guides, or product information.
Feedback and Complaints: We welcome your feedback and take complaints seriously. If you have a complaint, please reach out to our customer service team. We aim to resolve issues promptly and fairly.
Dispute Resolution: In the event of a dispute, we encourage you to use our internal resolution process. Should it remain unresolved, you have the right to escalate the matter to the Australian Competition and Consumer Commission (ACCC) or any relevant consumer protection agency.
Privacy & Safety
Aureliuz is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
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Information Collection: We collect personal information when you create an account, place an order, subscribe to our newsletter, or contact us. This may include your name, email address, phone number, shipping address, and payment details.
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Use of Information: Your personal information may be used for:
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Processing and fulfilling your orders.
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Communicating with you regarding your orders and customer service inquiries.
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Sending promotional emails and newsletters (with your consent).
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Improving our services and website.
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Data Security: We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse.
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Disclosure of Information: We will not sell, trade, or otherwise transfer your personal information to third parties, except for trusted service providers necessary for fulfilling your order (e.g., payment processors, delivery services), or if required by law.
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Access and Correction: You have the right to access and correct your personal information held by us. If you wish to update your details or request a copy of your information, please contact us at [insert customer service email].
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Cookies: We use cookies to enhance your online experience. You can choose to accept or decline cookies through your browser settings.
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Safe Shopping: We employ SSL encryption technology to secure your online transactions. Your credit card information is never stored on our servers.
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User Accounts: We recommend that you keep your account password confidential and do not share it with anyone. If you suspect any unauthorized use of your account, please notify us immediately.
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Age Restrictions: By using our website, you confirm that you are at least 18 years of age or that you are visiting the site under the supervision of a parent or guardian.
Wholesale Inquiries
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Wholesale Policy: If you are interested in stocking Aureliuz products in your store, we welcome wholesale inquiries. Please contact us at customercare@aureliuz.com with details of your business and the products you are interested in.
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Minimum Order Requirements: Minimum order quantities and terms will be provided upon inquiry.
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Pricing and Terms: Wholesale pricing and terms will be communicated after reviewing your inquiry.
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Resale Restrictions: As a wholesale partner, you will agree to adhere to our pricing policies and resale restrictions as outlined in our wholesale agreemen
Payment Methods
- Credit / Debit Card
- Offline Payments